Delivering exceptional customer service is undeniably a skill. Providing this high level of service will bring many benefits to your organisations, which include:

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• Higher levels of repeat business

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• A strong understanding of your customers needs and expectations

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• Reduced customer complaints

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• Better job satisfaction

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• More Customer referrals

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• Great Customer feedback

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By attending this thought provoking and action focussed learning event you will gain valuable insights into customer interaction, with an emphasis on service and quality. We help you understand how to handle inquiries and /or complaints in ways that create improved, lasting relationships with clients. You’ll discover how to promote positive “chemistry” between you and your internal or external customer by recognising and responding to the needs of each individual behavioural style.

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Module benefits will include:

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• Control and direct customer conversations with ease

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• Take increased responsibility and accountability for your calls

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• Realise the power of unique questions

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• More personal confidence and emotional control when you need it most

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• Manage customer's unique expectations effectively

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• Learn how to gain agreement from difficult client situations and reinforce mutually satisfying long-term relationships

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• Understand how your attitude impacts on your clients perceptions

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• Think on your feet – Use your initiative and handle difficult callers